Frequently Asked Questions
I am a company and interested in corporate gifting! Can you help me?
Yes, we handle small and large corporate and referral gifting packages. Our client service team will work with your team to design and curate a custom design gift box to meet your budget and needs. Excellent way to thank employees, referrals and clients.
I am a Blogger/ Media, how do I get in touch with your team?
We love hearing from you! Please send us an email to email@example.com and our team will follow up with you.
I am a supplier/ manufacturer and interested in partnering with Skip the Flowers?
That’s great!! If you would like to partner with us and feature your items in our gift box, please send us an email to firstname.lastname@example.org and our team will follow up with you.
Do you ship to multiple addresses?
At this time, we can only ship your online order to 1 address. For multiple gift orders, please contact us directly and we can help you with your gifting distribution. The second option would be the person in charge of the group receives the order and then distributes among the members.
Where do you ship?
We currently ship to Canada and the United States. We do not ship outside of these countries at the moment.
Do you offer personal notecard messages?
We sure do. A personal note speaks volume. Leave a personal message to the recipient in the message box during your shopping experience and we will print it on a complimentary gift message card. Please note the message box will pop up during your shopping experience. It’s not available at the checkout page.
Can I add or modify my order once it’s been placed?
Short answer, no. In order to avoid delays and disruption, we cannot modify an order once it has been placed. If you wish to add an extra item, please proceed to a new order and send us an email to email@example.com.
Why hasn’t my order shipped?
Given the current situation, order processing times can take up to 1-3 business days.
Please note that our shipping carriers may be experiencing delays. We encourage you to track your package online due to possible delays via Canada Post. For alerts and updates, please check the Delivery Service Alerts page for any notice of delay.
There is an issue with a product I purchased. What can I do?
Your satisfaction is important for us! If you have an issue with or question about a product you purchased, please send the following information to our customer service at firstname.lastname@example.org:
1.Name of the product as written on the package.
2.The size of the package
3.When you purchased it
What is your return policy?
We are unable to accept returns or issue refunds due to the nature of our products and gift items. If your box has arrived in less than perfect condition, please notify us within 72 hours of delivery to make it right for you. Email us at email@example.com.
What is your lead time?
Ready-To-Go boxes from our main website are made to order. Once you place your order, please allow 1-3 business days plus transit time for delivery. Bulk orders and customization orders are subject to longer lead times.
Based on your customization project, please allow for 4-6 weeks for customization options which includes our custom gifting design (design work, consulting, sourcing, gift assembly, shipping). During peak seasons, our lead time may be longer based on availability.
What if my gift is sent back to STF as a return-to-sender?
In the event your gift is sent back to us as undeliverable, we will notify you (the buyer) and make the necessary arrangements based on the following:
-Provide us with an updated/ valid mailing address
-We open the box and re-package the gift items in a new box
-Invoice emailed to buyer for repackaging fee ($10-$20) plus the actual cost of the postage
-Once the invoice is paid, we will re-ship the gift box within 1-3 business days
-If the invoice is not paid within 5 business days, the gift will be considered unclaimed and becomes the property of Skip the Flowers Inc.
Please double check the mailing address before placing your order to avoid delays and incurring additional costs.